​​​Mail: enquiries@telecomwest.com.au ; Tel: 1300 739 331 ; Fax: (08) 6323 1050
Telecom West Telstra Mobile - Stay connected...
  • Some of the amazing benefits of having 4G Mobile with Telecom West:

  •   No lock in contracts! Unlimited calls within same account!
      Unlimited MMS & SMS options! Keep the same phone numbers!
      Unlimited calls on 3 plans! On largest mobile network in Australia!
      Australian based customer service! Sim only (BYO) plans!
      Extra data usage bolt-ons! Overseas data and voice packs available when travelling!

    SPECIAL PROMOTION ON SUPER+ & MAX+ PLANS 12 MONTH CONTRACT ONLY.

    See below for details.

  • 4G Mobile Plans:
  • 4G Plans
    NANO
    MINI
    STANDARD+
    SUPER+
    MAX+
    Monthly Cost ʎ
    $20
    $35
    $45
    $55 Now $40 ʎ
    $65 Now $45 ʎ
    Standard Value
    $200
    $1000
    Unlimited
    Unlimited
    Unlimited
    Included Data*
    200MB
    1.5GB
    4GB
    7GB
    10GB
    Calls to 13/1300
    99c/min
    99c/min
    Unlimited
    Unlimited
    Unlimited
    Standard Call Rate
    99c/min
    99c/min
    0c/min
    0c/min
    0c/min
    Flagfall
    40c
    40c
    0c
    0c
    0c
    Included SMS
    Unlimited
    Unlimited
    Unlimited
    Unlimited
    Unlimited
    SMS to fixed/1300/1800
    25c ea
    25c ea
    25c ea
    25c ea
    25c ea
    MMS
    (not video MMS)
    50c ea
    Unlimited
    Unlimited
    Unlimited
    Unlimited
    Excess Data Usage*
    $0.03/per MB
    $0.03/per MB
    $0.03/per MB
    $0.03/per MB
    $0.03/per MB
    Min.Cost
    $20
    $35
    $45
    $55
    $65
    Cost of a standard 2 min. call
    $2.38
    $2.38
    $2.38
    $2.38
    $2.38
    Cost per 1MB of Data Included
    $0.10
    $0.02
    $0.02
    $0.01
    $0.01
    Number of 2 min. Standard National Mobile Calls Included in Plan
    84
    420
    Unlimited
    Unlimited
    Unlimited
    Calls between users on same account
    Unlimited
    Unlimited
    Unlimited
    Unlimited
    Unlimited
    Calls to 26 Countries**
    Nil
    Nil
    100 Minutes
    300 Minutes
    300 Minutes

    ʎ Promotional price valid for 12 month contract plans only.

    *Excess data usage is charged at $0.03/MB($30.72/GB). Alternatively signup to a 1GB Auto Bolt-on to save and pay $10/GB.

    **Find below the list of countries included in the international minutes allowance:


    Andorra
    Bulgaria
    Canada
    China#
    Cyprus
    Denmark
    France
    Germany
    Guam
    Hungary
    Ireland
    Israel
    Italy
    Luxembourg
    Malaysia
    Malta
    Mexico
    Netherlands
    New Zealand
    Poland
    Portugal
    Romania
    Spain
    Sweden
    United Kingdom
    USA
    #includes calls to mobile

  • View Critical Information Summary​​​ Nano Plan
  • View Critical Information Mini Plan
  • View Critical Information Standard+ Plan
  • View Critical Information Summary​​ Super+ Plan​
  • View Critical Information Summary​​ ​Max+ Plan
  • View Critical Information Summary​​​ Super+ Plan Promo 12month contract
  • View Critical Information Summary​​​ Max+ Plan Promo 12month contract
  • View International Roaming Rates
  • View Mobile International Roaming Packs and Data Bolt-Ons

  • Promotional price valid for 12 month contract plans only.​​​

  • SUPER+ and MAX+ PROMO T&Cs:
    1. Promotion extension valid from 1 September 2017 to 30 November 2017. 2. Not to be used in conjunction with any other offer and/or promotion. 3. Discount applies for the duration of the contract term to eligible sales (Super+ Promo and Max+ Promo) activated between 1 September 2017 and 30 November 2017. 4. Only new Prima Mobile services contracted for a 12-month period are eligible. Existing 4G Prima Mobile customers are not eligible. 5. Discount will be given as a monthly credit of $15 (inc GST) for Super+ Promo Plan and $20 (inc GST) for Max+ Promo Plan for a period of 12 months (inc GST). 6. After the 12th month, services can be recontracted for a further 12-month period to keep the promotional rate plan. 7. Plan upgrades are not eligible for the promotion. 8. Promotional pricing is forfeited if a service is cancelled or changes plan (including to another Promo plan), and an Early Termination Fee (ETF) applies. 9. A full ETF of $165 (inc GST) and $195 (inc GST) applies for Super+ and Max+ Plans respectively for services cancelled within 6 months of activation. From the 6th month of the contract, the ETF is calculated as the number of months remaining in the contract divided by 12 and multiplied by the full ETF. 10. On 30 November 2017 the promotions end and all services connected after this date will return to the standard Prima PLUS Plans. 11. Telecom West reserves the right to vary the terms of these promotions at any time.

  • Terms & conditions:​​​
  • The following terms and conditions apply for the Mobile $20, $35, $45, $55 and $65 BYO mobile plans. All mobiles services provided by Mobile Service Solutions PTY LTD (MSS) ACN 606 336 832 1. All prices are quoted inclusive of GST. 2. Included value amounts are as follows; $200 (Nano $20 plan), $1000 (Mini $35 plan), and Unlimited calls within Australia for (Standard+ $45 plan, Super+ $55 plan and Max+ $65 plan). The plan value is comprised of national Calls to Mobiles and fixed line services, calls to special numbers including 1300, 13 and 1800 and calls to Voicemail. 3. Excluded call types are: diversions, directory services, international voice including calls to fixed lines or GSM mobiles that switch/divert or recalling, international roaming, content packs, mobile internet usage, True Local usage, Premium Calls, Premium SMS, VoIP services /usage and 19xx services. 4. The $20, $35, $45, $55 and $65 Mobile plans include unlimited national SMS. 5. When the included call value amount on a plan is reached all calls will be charged at the standard rates. 6. Fair Usage policy applies to all mobile plans in relation to call usage, SMS, MMS, and data. 7. Call charges on the $20, $35, $45, $55 and $65 plans are charged in 60 second increments. 8. A set amount of mobile data is included each month as part of the mobile plan. This is to be used for internet connectivity from your mobile. Unused monthly data allowance cannot be rolled over. 9. Included mobile data; 200MB (Nano $20 plan), 1.5GB (Mini $35 plan), 4.0GB (Standard+ $45 plan), 7.0GB (Super+ $55 plan) and 10.0GB (Max+ $65 plan) for Mobile Plans. 10. Upon exceeding the monthly included data allowance you will be charged excess data as per the table above. 11. Data usage will be metered in kilobytes, where 1024 Kilobytes (KB) = 1 Megabytes (MB) or part thereof and includes both uploads and downloads. 12. Early termination fee, if you choose to cancel your service or it is disconnected for any reason on a no contract term you will be charged an early termination fee comprised of $0 per service plus any outstanding charges and monthly access charges up to the date of disconnection. 13. Telecom West BYO Mobile requires a mobile phone in order to connect your service. The customer must provide their own mobile phone to receive this BYO Mobile service. 14. Some services not available on all mobile phones. Please contact your supplier or phone manufacturer’s website for details. 15. Standard Form of Agreement – This Mobile Service is supplied in accordance with the terms of the Standard Form of Agreement. 16. Monthly data included value excludes voice, VoiceMail, national SMS and MMS, international SMS and MMS, Premium and Third Party SMS and MMS, Third Party content purchases and subscriptions, 13/1300, 1800, VPN data usage and data used while roaming internationally. If you are able to access such services, you will be charged at prevailing accordance with the terms of the Standard Form of Agreement (SFOA) . 17. Internet Fair Use Policy applies.

  • MSS under the brand name Telecom West Pty Ltd (Telecom West) ACN 161 330 150 uses part of Telstra’s 4G and 3G mobile network. The Nano, Mini, Standard, Super and Max Mobile Plans use part of Telstra’s 4G and 3G mobile networks.

  • MSS under the brand name Telecom West’s Nano, Mini, Standard, Super and Max Mobile plans provide a combined 4G and 3G coverage footprint of 98.5% and a 4G coverage footprint of 92% of the Australian population covering 1.3 million square kilometres. Handsets not capable of 4G will only receive 3G coverage. Check your area at http://mobilemaps.net.au/maps/mcm/4G.html

  • The mobile solution of Telecom West’s Nano, Mini, Standard, Super and Max plans have access to a maximum download limit of 100Mbps on 4G across 90% of the population. 4G devices will enjoy typical speeds of 2-50Mbps on the 4G network. Typical wireless packet data upload speeds on the 4G network are 1 to 10 Mbps.

  • On 3G, typical download speeds are 1.1- 20Mbps across more than 85% of the population, 550kbps to 8Mbps across more than 95% of the population, and 550kbps to 3Mbps in remaining coverage areas reaching 98.5% of the population. Typical wireless packet data upload speeds on the 3G network are 300kbps to 3Mbps across more than 93% of the population and in remaining coverage areas 300kbps to1Mbps.

  • End-user speeds will also vary due to factors such as device capabilities, location, distance from the base station, local terrain, user numbers, hardware and software configuration, download source/upload destination and network management measures.





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