​​​Mail: enquiries@telecomwest.com.au ; Tel: 1300 739 331 ; Fax: (08) 6323 1050
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  • Frequently Asked Questions?​
  • Q: How can i pay my bill?
  • A: Call or email our billing team on 1300 739 331 or customercare@telecomwest.com.au

  • Q: ​What is a Duet line?
  • A: A duet line enables you to run two seperate numbers on the one line. *both numbers cannot be used at the same time

  • Q: Can i have all my services listed on the one bill?
  • A: Yes!

  • Q: What should i do before i go overseas?
  • A: 1) Ensure your handset is able to work where you are going to, as most countries operate on different frenquencies.
  •     2) Call us to make sure we activate international roaming and disable the voicemail on your service.
  •     3) When using the internet or data on your handset be weary as expensive data charges may apply. * we suggest that you turn this feature off whilst overseas

  • Q: What are the billing dates?
  • A: All bills will be generated on the 28th of each month. Due dates for these bills is the 15th of the following month.

  • Q: What are the Optus EMAIL/GPRS/MMS/WAP handset settings?
  • A: - Click on the following link: http://optusau.wdsglobal.com/index.html
  •     - Select the service you want to activate.
  •     - Select the handset you are using.
  •     - Follow the instructions.

  • Q: What should i do when my services go down?
  • A: You can either call us on 1300 739 331 or send us an email at support@telecomwest.com.au( if you are experiencing ADSL difficulties, try turning off your modem for 30 seconds and also restart your computer. If this is of no help please call us on 1300 739 331.)




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